Code of Conduct: Integrity Hotline Q&A


 Q: Do I need to identify myself if I call the HOTLINE?

A: It is not necessary to identify yourself when you call the Corporate Integrity HOTLINE.  You should, however, be prepared to provide enough information about an incident or circumstance to allow the Company to initiate an investigation.  It is our policy to preserve the anonymity of callers, subject to the limits imposed by law.  You can be assured that all calls will be treated confidentially.  However, if you tell others about a Corporate Integrity HOTLINE call, your anonymity may be lost.

Q: Will I be informed if my concern was investigated and/or of the outcome of the investigation?

A: All Corporate Integrity HOTLINE calls are taken seriously.  Where appropriate, formal investigations will be conducted discretely and professionally.  However, feedback is often limited by our obligation to protect the rights of all parties involved. Of course, if your call is anonymous, we are not likely to be able to get back to you.

Q: What information should I have to make a report?

A: Because each incident is different, there is no one correct way of documenting it.  However, the following ground rules can provide general help in guiding you through the process.  These questions should also be used in instances where an oral report is being submitted either by telephone or in person. 

  1. Describe the situation and the business area involved.
  2. Do you know of the situation from your direct observance or did someone tell you about the situation
  3. How did the situation occur? (Was a procedure followed or not followed?  Was an instruction given from a Manager or a Supervisor?  Did a fellow employee or group of employees decide on an action?
  4. At what time or times did the situation occur? (Include dates and an approximate time, period of time or series of times.)
  5. Where did/does the situation occur? (Specify a department, unit, facility or  other location.)
  6. Who was/is involved?
  7. Has anyone else observed the situation?
  8. Who or what might be affected by the misconduct? (Would it affect internal  or external reports?  Would another unit be affected?  Would customers, members or providers be affected?)
  9. Are there any documents or other evidence to support your report?
  10. Have you discussed this matter with anyone else?  Have you ever attempted to report this situation before?  If yes, to whom and when?

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